Your data and your rights

What you can ask for

• A copy of the personal data we hold about you.
• A correction, if something is wrong.
• Deletion of your data and your account.

How to ask

Email us from the address linked to your account or request, and say what you would like. If you cannot use that address, tell us what we can use to check it is you. We check your identity first so that nobody else can ask for your data.

What happens next

• We confirm we have your request and aim to finish within 30 days.
• When we delete an account, we erase personal details but may keep orders, enrolments and certificates under an anonymised, disabled account, so records stay correct.
• Project requests and partner requests are deleted automatically 12 months after the last contact.