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Services

We build your software, host it and look after it

One team and one agreement. While we maintain your software, your domain, hosting and business email are included, so you have no separate bills to manage.

What we do for our clients

  • Build software

    We design and build websites, web apps, mobile apps and internal tools for organisations in Somalia and beyond.

    • Websites and online shops
    • Web and mobile apps
    • Internal tools and dashboards
  • Data and AI

    We turn your data into reports, dashboards and models, and build AI that reads, listens and answers in Somali.

    • Somali chatbots and speech-to-text
    • Dashboards and reports
    • Prediction models
  • Maintain and support

    After launch we keep your software working, secure and up to date, and we improve it as your needs change.

    • Updates and security patches
    • Fixes and monitoring
    • Improvements, quoted separately
  • Hosting, domain and email included

    While you have a maintenance agreement with us, we provide your domain, hosting and business email at no extra charge.

    • Domain registered in your name
    • Managed cloud hosting
    • Business email on your domain
Data and AI

Data and AI, built for Somalia

We build open Somali language datasets and models, and we teach data science and machine learning in Somali. Now we put that work to use for your organisation, from cleaning your data to AI that understands Somali.

Our specialty

Somali language AI

AI that reads, listens and answers in Somali, built on the Somali datasets and models we already make.

  • Chatbots and assistants that answer customers in Somali
  • Speech-to-text for calls, radio and voice notes
  • Translation between Somali and English
  • Reading, sorting and searching Somali documents, including scanned pages
  • Labelling Somali text and audio for your own AI
A Somali customer assistant
  1. Customer

    Sidee baan u arkaa haraaga xisaabtayda?

    How do I see my account balance?

  2. Assistant

    Fur app-ka, kadibna tabo qaybta "Xisaabtayda". Ma rabtaa inaan tallaabooyinka kuu sharaxo?

    Open the app, then tap "My account". Would you like me to explain the steps?

  3. Customer

    Haa, fadlan.

    Yes, please.

Illustration of the kind of assistant we build. English shown below each line.

  • Data foundations

    We bring your data together, clean it and keep it in one place, so the numbers you see are numbers you can trust.

    • Cleaning Excel sheets, Kobo and ODK survey exports and databases
    • Connecting your systems into one source
    • Dashboards and reports that update themselves
  • Analysis and insight

    We answer the questions you need answered, with a clear report you can act on and share.

    • Survey, monitoring and evaluation reports
    • Customer, sales and usage trends
    • Forecasts for demand, stock and budgets
  • Machine learning models

    Models that predict and classify, built into your systems and kept accurate over time.

    • Customer churn and recommendations
    • Fraud and risk checks
    • Demand and price forecasts

What it looks like for you

  • NGOs and agencies

    • Monitoring and evaluation dashboards from Kobo and ODK data
    • Feedback lines that people can use in Somali, by voice or text
    • Survey analysis and donor reports
  • Telcos and banks

    • Somali calls turned into text, so every call can be searched and reviewed
    • Chatbots that answer customers in Somali, day and night
    • Fraud, risk and churn checks
  • Government

    • Scanned Somali documents turned into searchable records
    • Public services that answer people in Somali
    • Dashboards for planning and budgets
  • Shops and online services

    • Sales and stock dashboards
    • Recommendations from what customers buy or watch
    • Demand forecasts
    • Somali subtitles for films and videos, made from speech

Built on our own open work

How a data project works

  1. 1

    Discovery

    We look at your data and your question, and tell you plainly what is possible before any larger commitment.

  2. 2

    Pilot

    We build a first working version on your real data, so you can judge the results.

  3. 3

    Build

    We build the full system and connect it to the tools your team already uses.

  4. 4

    Run

    Under your maintenance agreement we watch accuracy, retrain models when your data changes and fix problems.

Your data stays yours

  • You own your data, and the reports and models we build for you.
  • We use your data only for your project and keep it confidential and secure.
  • We never use your data to train our own models, or share it, without your written permission.
  • When the work ends, we return or delete your data, as you choose.

Every data project is quoted on its own. The first conversation is free, and nothing is charged until you accept the quote.

Become a partner

Included while we work together

No hosting bill, no domain bill, no email bill. They are part of your maintenance agreement, so the team that built your software also keeps it running.

  • Your domain name

    We register and renew it in your name.

  • Managed hosting

    Your software runs on managed cloud servers that we look after.

  • Business email

    Addresses on your own domain, set up on your phone and computer.

  • SSL and HTTPS

    A secure connection on every page.

  • Daily backups

    We keep recent copies and restore them if something breaks.

  • Uptime monitoring

    We watch your software and act when it goes down.

  • Updates and security

    We apply security patches and keep your software up to date.

  • Support

    Help by WhatsApp and email in Somali and English.

Included while your maintenance agreement is active.

Quoted separately

  • New features, new modules and redesigns
  • Third party licences and paid services you ask us to add
  • Writing content, data entry and photos

Storage and mailboxes are sized to your project. If you need much more, we agree it with you first.

Download the one page summary (PDF)

You own it

Your project should never be held hostage. From day one:

  • Your domain, in your name

    We register your domain in your name, so you stay its legal owner.

  • Your files and data

    On request we give you a copy of your files, your database and your DNS records.

  • A clear handover

    When an agreement ends, we give you a short document that describes how your system is set up, and we keep your site online for 30 days so you can move it without a break.

  • No surprises

    We tell you the renewal dates, who is responsible for what, and what changes if the agreement ends.

How we keep projects safe

How we work

  1. 1

    Talk

    We listen to what you need and who will use it.

  2. 2

    Agree the scope

    We write down what we will build, how long it takes and what your maintenance agreement covers.

  3. 3

    Build

    We build in small steps and show you progress along the way.

  4. 4

    Launch

    We set up your domain, hosting and email, test everything and go live together.

  5. 5

    Maintain and grow

    We keep it running, fix problems and improve it as your needs change.

How we support you

We reply by WhatsApp and email in Somali and English. These are response goals, not guarantees.

  • Critical

    Your software is down or something serious is broken.

    We aim to reply within 1 working day

  • Important

    A main feature does not work properly.

    We aim to reply within 2 working days

  • Routine

    Questions, small changes and improvements.

    We aim to reply within 5 working days

Status and support

Who we work with

Somast is the technology partner of organisations such as Casri Store and Skilful, and builds software for partners across Somalia. See the partners we work with.

See our partners

Want to work with us?

Clients and partners start in the same place. Tell us about your organisation and what you need, and we reply within a few working days.

Become a partner