Status and support

What we watch

• Whether each hosted site responds, and whether its HTTPS certificate and domain are working.
• The Somast website and sign-in.

How we respond

We sort problems into critical, important and routine, and aim to reply within one, two and five working days. The details are on the Services page. These are goals, not guarantees.

If something looks wrong

• Message us on WhatsApp or email with the address of the page and what you see. A screenshot helps.
• Tell us if it affects your customers, so we can mark it critical.

Live status

A public live status page is not available yet. Until it is, contact us and we will tell you the current state of your site.